Frequently Asked Questions

QuestionWhat is Art prints?

This is an upgrade from the standard giclée print, is produced on thick (320 gsm), textured watercolor canvas made from alpha cellulous wood pulp that is acid free. It shares the same vivid colors, accuracy, and exceptional resolution that make giclée prints the standard for museums and galleries around the world. Giclée (French for “to spray”) is a printing process where millions of ink droplets are sprayed onto a high-quality canvas. The smooth transitions of color gradients make giclée prints appear much more realistic than other prints.

QuestionWhat is Art painted?

Art painted is oil painting reproductions on cotton canvas(thick is 320 gsm), waterproof,All art painted is 100% hand painted by our experienced artists. You can Click here to tour our studio.

QuestionDo you ship worldwide? What is the cost?

Yes. We ship all over the world. The shipping fee is based at the country it will arrive. add it to shopping cart to see.

QuestionIs it on canvas or paper?

On canvas! All artworks are on cotton canvas, waterproof, fine 3-D result.
But if you need your artworks on paper,please contact us first.

QuestionCan you paint other not listed here?

Yes. That's a frequent request from our customers. You need to e-mail us the images or click here.

QuestionWhen will my order ship?

Prints by machine usually ships in 1-3 days.
Oil paintings by our artists usually ships within 5-10 days. Please note - we need the time (above) to actually print, paint, assemble, and package your order.

QuestionHow do I place an order?

It's easy and secure! Just add the item you prefer in the shopping cart by clicking on the "add to cart" button located beneath the product image. To add more items to your cart, select "Continue Shopping". When you're ready to complete your order, click " Checkout," follow the easy step on completing your order, and select your payment option. We will prepare your order ASAP after your payment confirmation.

QuestionHow can I pay for my order?

We accept payment via PayPal, MoneyGram and WesternUnion.
You can pay for your order with a Credit card, PayPal Account, Bill Me Later(USA) or Bank transfer.We accept credit card payment via www.PayPal.com secured Web page. No people ever see your credit card information as it is all done electronically.This is the safer and easier way to pay for the things you love.

QuestionWhere is my order?
As soon as your order ships, we'll send you an e-mail confirmation with a tracking number included in the e-mail. We send the e-mail to the e-mail address that you provided when you placed your order.
If you want to check on the status of your order at any time, just login to your account here and then click on your "order history" page. 
You can login by going here:My Account
QuestionWhat is your return policy?

In the process of production of your order can not cancel.
Our return policy is very simple: If you're not happy with a purchase that you made on our site, you can return it to us within 30 days of the order date. As soon as it arrives, we'll issue a refund. Please note - we do not reimburse the outgoing or return shipping charges and production costs unless the return is due to a defect in quality.

QuestionHow to cancel order?

You are contracting as a consumer, you may cancel a Contract within 24 hours after your payment. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
If you want to cancel your order after 24 hours, we will request 50% money of the amount of your order that your paid.

QuestionShould an oil painting be framed under glass, or not?
No, there's no need to frame an oil painting under glass if it is on canvas. The exception is if the painting is done on paper or thin card, which should be framed under glass to protect the support from environmental damage more than the oil paint.
If you're wondering why you see art paintings under glass in a museum or gallery, this is as extra protection against vandalism and, if special glass is used, from damage through exposure to light.