FAQs

Frequently Asked Questions

QuestionWhat is Art prints?
Answer

This is an upgrade from the standard giclée print, is produced on thick (320 gsm), textured watercolor canvas made from alpha cellulous wood pulp that is acid free. It shares the same vivid colors, accuracy, and exceptional resolution that make giclée prints the standard for museums and galleries around the world. Giclée (French for “to spray”) is a printing process where millions of ink droplets are sprayed onto a high-quality canvas. The smooth transitions of color gradients make giclée prints appear much more realistic than other prints.

QuestionWhat is Art painted?
Answer

Art painted is oil painting reproductions on cotton canvas(thick is 320 gsm), waterproof,All art painted is 100% hand painted by our experienced artists. You can Click here to tour our studio.

QuestionDo you ship worldwide? What is the cost?
Answer

Yes. We ship all over the world. The shipping fee is based at the country it will arrive. add it to shopping cart to see.

QuestionIs it on canvas or paper?
Answer

On canvas! All artworks are on cotton canvas, waterproof, fine 3-D result.
But if you need your artworks on paper,please contact us first.

QuestionCan you Paint / Print other not listed here?
Answer

Of course. That's a frequent request from our customers. You need to e-mail us the images or click here.

QuestionWhen will my order ship?
Answer

Prints by machine usually ships in 1-5 days.
Oil paintings by our artists usually ships within 10-18 days. Please note - we need the time (above) to actually print, paint, assemble, and package your order.

QuestionHow do I place an order?
Answer

It's easy and secure! Just add the item you prefer in the shopping cart by clicking on the "add to cart" button located beneath the product image. To add more items to your cart, select "Continue Shopping". When you're ready to complete your order, click " Checkout," follow the easy step on completing your order, and select your payment option. We will prepare your order ASAP after your payment confirmation.

QuestionWhat payment types does the PaintingStar online store accept?
Answer

Payments can be made via Creditcard (Visa, Mastercard, AmEx), Debit Card, MoneyGram, WesternUnion or Bank transfer etc.

QuestionWhere is my order?
Answer
As soon as your order ships, we'll send you an e-mail confirmation with a tracking number included in the e-mail. We send the e-mail to the e-mail address that you provided when you placed your order.
If you want to check on the status of your order at any time, just login to your account here and then click on your "order history" page. 
You can login by going here:My Account
QuestionIs it safe to use my credit card?
Answer
The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure the PaintingStar.com uses Secure Socket Layer (SSL) technology to protect your data.
Please note: We do not store your credit card information.
QuestionMy creditcard is not accepted, what can I do?
Answer

It may happen on a rare occasion that a creditcard is not accepted. We advise you to try to make the payment again. If your card is still not accepted, please contact us and we will be happy to help you finalize your payment. 

QuestionCan I pay by invoice?
Answer

Please contact our sales team for more information.